HealthTap and Community Health: A Collaborative Approach

HealthTap provides consumers with unlimited texting with their doctors for only $15 a month, enabling them to ask quick questions and follow-ups whenever they please. They can also book primary care video visits and urgent care video visits with the first available doctor (usually within minutes) at $59 or their insurance copy, with most appointments starting within minutes.

HealthTap doctors undergo a rigorous peer-review process, guaranteeing they are board-certified and possess valid medical licenses.

1. Identifying Community Health Needs

Community Health Needs Assessment (CHNA) is an interactive process that involves the community in identifying, analysing and prioritizing its healthcare needs. It serves as an essential tool for hospitals to focus on improving the health of their surrounding populations as well as meeting IRS requirements for tax-exempt hospitals.

The CHNA process helps hospitals devise a strategic implementation plan and community health improvement plans that address unmet community needs identified in their assessment. For instance, if teen pregnancies are an issue, hospitals can devise subsidized or fully-funded maternity care programs to address them.

When conducting the assessment, it is beneficial to include input from staff, board members, volunteers and other community leaders. Doing this will enable you to gain support from those already deeply invested in your area.

2. Developing a Community Health Assessment

HealthTap provides video, voice and text messaging access to a primary care doctor when Americans need it most. With HealthTap, Americans can get the right care at the right time with ease.

A community health assessment offers comprehensive data about a population’s health status. This knowledge can be invaluable when developing an improvement plan for local communities, helping organizations decide how and where resources should be allocated.

According to the Affordable Care Act, tax-exempt hospitals must conduct Community Health Needs Assessments (CHNAs) every three years for their service areas. Penn State Health collaborated with community partners on a CHNA in Berks, Cumberland, Dauphin, Lancaster, Lebanon and Perry Counties.

3. Developing a Community Health Plan

HealthTap is a nationwide virtual primary care provider that offers quality, affordable primary and urgent care to all Americans. Members get access to an experienced long-term doctor who oversees their health needs for $15 per month plus free texting and $39 video appointments as well as access to 90,000 volunteer doctors across 147 specialties who offer consumers free informational answers to their queries.

Through a collaborative approach, participants create a vision for improving their community and devise specific actions to reach it. They collaborate with expert faculty during face-to-face learning sessions and action periods that involve running multiple plan-do-study-act cycles, testing changes, collecting data, and using what is learned from those results to inform further efforts.

4. Developing a Community Health Strategy

HealthTap is a company that believes in the power of wellness to improve healthcare outcomes and cut costs. As a nationwide virtual healthcare provider, they provide members with access to their own long-term primary care doctor of their choice for ongoing healthcare management at every step of the way.

The company’s services are offered to hospitals, clinics, large employers looking to reduce costs and enhance employee health, as well as individuals. Its proprietary patient-doctor matching technology manages demand in real time and at scale.

5. Developing a Community Health Action Plan

HealthTap is a nationwide virtual primary care service that offers affordable primary care to all. It connects patients to doctors via text or video chat, with access to 90,000 U.S.-based specialists across 147 specialties.

HealthTap also offers free informational answers to health queries from its members. If needed, its doctors are available to prescribe medication if required.

Establishing a community health action plan is an essential first step in the fight against localized health problems. It serves to guide the work of the board and its partners as they strive to improve the wellbeing of residents within its jurisdiction.


Prioritize the most pressing health issues based on existing data and research, as well as community capacity to address them. Evaluate various strategies to help meet these goals and realize your vision.

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