How to Unsend Outlook Email: Step by Step

Email is just so ubiquitous a part of everyday life anymore. We’re using it at the office, in school, and even socially. Microsoft Outlook is arguably the most reliable email service on the planet, and there are millions of people using it on any given day. But, the second we press the “Send” button, we wish we could take it back. We could have forgotten to attach a document, mailed it to the incorrect individual, or keyed something in wrong. That is where there is doubt: Do you remember an Outlook e-mail?
Fortunately, Outlook does have one unsend or recall option in certain situations. It won’t happen every time, but if all is that same, you can fix your mistake before getting yourself in a mess. What an email in Outlook is, how to do it step by step, and some advice on how not to make the same mistake again in the future, we will talk about in this blog.
What is Unsending an Outlook Email?

To “unsend” an email is to recall it once you’ve already clicked Send. You do it in Outlook through the Recall This Message command. It lets you remove the message from the inbox of the recipient or replace it with a new one.
There’s a catch, however. The recall will only succeed if a number of conditions are fulfilled, some of which are:
- You and the recipient both use Microsoft Outlook.
- Both the messages are sent via the same Microsoft Exchange server (in the majority of offices).
- The other person has not yet received the message.
These conditions need to be met so that the recall does not fail. But it is one of the most convenient facilities Outlook provides to working professionals and students who need reliable emails.
How to Unsend an Email
Okay, let’s go into the exact steps. Which you have to follow in order to unsend an email.
Step 1: Open Your Sent Items
Open your inbox.
Click on the Sent Items.
Find the message that you would like to unsend.
Step 2: Open the Message
Double-click on the message. So that it opens in a separate window.
Make sure that you open it and not preview it.
Step 3: Use the Recall Option
Go to the top menu bar in the new window.
Go to File and then Info.
Click Message Resend and Recall.
Click Recall This Message.
Step 4: Choose What to Do
Outlook will offer you two options:
- Delete unread copies of this message.
This option tries to delete the email from the inbox of the recipient if he/she has not opened it yet. - Delete unread copies and replace them with a new message.
This is achieved with the ability to edit the mail and resend a proper one in lieu of the original.
Select an option that best suits your requirement and click OK afterwards.
Step 5: Receive a Notification
It may be possible that Outlook will tell you if the recall worked or not. If it works, the mail gets deleted or overwritten. But if it doesn’t work, then the recipient receives your original mail.
Shortcomings of Outlook Unsend Feature
How easy the feature might be, it’s not flawless. There are some shortcomings you should know about:
- Both you and the recipient must have Exchange and Outlook open. If the recipient is using Gmail, Yahoo, or another mail system, recall will not be possible.
- The message must be unopened. If the recipient has already opened the message, you cannot recall it.
- Mobile apps are an issue. If the recipient is viewing Outlook on a cell phone, recall will not be possible.
- The other folders are actually labeled. If the recipient has recall policies set up to bring emails back to other folders, recall won’t work.
So while the feature is nice, it’s pretty flawed.
Other Methods of Unsending or Edits in Outlook
If recall isn’t available, don’t panic. There are a couple of alternatives to work around the issue.
- Send a Follow-Up Email
If it’s something small that’s wrong. Then it’s just a matter of sending an email follow-up with the corrections. Example:
“Sorry, please see the corrected file attached here.” - Use the Delay Delivery Option
There is a feature in Outlook which sends your mail after some delay. That gives a delay interval if you have bugs before your mail leaves your outbox.
How to do it:
- Write your mail.
- Under the Options menu, choose Delay Delivery.
- Provide a time (delay for 2 minutes).
- You can cancel or modify the message within its delay period.
- Outlook on the Web Undo Feature
If you employ web-based Outlook, there is a tiny Undo Send button. Once you’ve sent an email, a pop-up notification will appear at the bottom of the page. Which has an Undo option. You usually have up to ten seconds to retrieve the message. - Manually Contact the Receiver
For obvious or temporary mistakes (sending the incorrect file), phone or message the recipient immediately and include an apology for the error. Most recipients will accommodate and join the queue.
How to Avoid Email Mistakes in Outlook
As previously mentioned, recall of e-mails is never going to be an option. Prevention is thus the path forward. Here are some simple guidelines on how not to make a mess in Outlook:
- Use Undo Send or Delay Send. Always have a buffer space.
- Proof in advance. Double-spell check, grammar, names.
- Send attachments first. Put your attachments at the top just in case you space out.
- Slow down. Take a second to read before sending.
- Hide confidential information. Use Confidential Mode or encrypt if necessary.
These little habits will save you a world of trouble later.
Common Issues and also Solutions
Problem 1: Recall did not work.
Solution: Maybe the receiver opened the message or doesn’t use Outlook. Send a correction message.
Problem 2: I don’t see message recall settings.
Solution: Make sure that you don’t have the free Outlook.com account but have the desktop version of Outlook with message recall settings. Make sure that message recall settings don’t work for free Outlook.com accounts.
Problem 3: More than one recipient received an email.
Solution: Recall could be useful to one but not the other, depending on whether they have read it. Send a follow-up to both.
Problem 4: Delay Delivery does not function.
Solution: Make sure your internet connection is on stable ground. Outlook needs to be left open so the delayed message can be delivered.
Why Outlook’s Unsend Feature Is Useful at Work

Business and school email errors cost money. Outlook recall and send feature saves experts the humiliation of:
- Sending incomplete reports.
- Correcting bargains or contract errors.
- Sparing face with letters.
- Save time using replacement instead of resend.
This makes Outlook extremely valuable in business environments where precision is critical.
So can you ever remember an Outlook email? Yes. But only in some situations. Outlook’s Recall This Message function can remove or overwrite an email. But only if the recipient is running the same version of it. And they are using the same Exchange server and haven’t yet opened the message.
If remember isn’t working, don’t panic—always leave a resend message as a fall-back, use the delay feature, or use Outlook undo send on the web. Most importantly, develop such a routine as proofing and delay sending to have as little room for error as possible.
Email is the best communications tool available to us in our daily lives. With Outlook capability and a few tricks, you can manage your mail efficiently, prevent frustration, and communicate without fear.